Tapan Parikh, of UC Berkeley School of Information, spoke about a number of projects that are using mobile phone based technology to give small businesses the information they need to improve productivity. He argued that voice technology has distinct advantages over text, because it overcomes challenges of illiteracy while responding to a strong need people feel to be heard. 

Information is key for economic development and empowerment. But information is worthless unless it is also useable (leads to decisions the business owner can actually take), trusted (comes from a source he respects) and relevant (speaks about the issues he is facing). For information to be really empowering, it must also be two way: there must be ways for individuals to create content themselves.

Tapan described three current projects he is involved in:

Hisaab: Microfinance groups in India often suffer from poor paper based record keeping, making it difficult for the group to track loans and repayments. The Hissab software was designed with an interface suitable for those who may be illiterate and/or new to computing. The use of voice commands and responses in the local language, Tamil, prevented the software from feeling remote and inaccessible and contributed to the success of this initiative. 

Avaaj Otalo: Agricultural extension workers provide advice to farmers on pests, new techniques etc to help improve yields. But often they have limited reach, visiting areas only rarely, or perhaps lacking the expertise to respond to all the problems they encounter. Avaaj Otalo is a system for farmers to access relevant and timely agricultural information over the phone. By dialing a phone number and navigating through simple audio prompts, farmers can record questions, respond to others, or access content published by agricultural experts and institutions. The service has been hugely popular, with farmers willing to spend time listening to large amounts of material to find what they want. The opportunity to be broadcast was a major attraction, reflecting the desire to be heard and to create media rather than be a passive consumer of it.

Digital ICS: Smallholders' compliance with organic, fair-trade and quality requirements is usually measured via paper based internal inspections. The data uncovered by these is vital but often lost. Digital ICS is a mobile phone based application that allows inspectors to fill out the survey digitally, enhance it with visual evidence (e.g. from camera phones) and upload it onto a web application. This is being piloted with coffee farmers in Mexico. A key finding from the work is that farmers want to know who ends up drinking their coffee, what they pay for it and what they think about it. Greater links between producers and consumers may therefore be another area for this project to investigate.  

Evgeny Morozov is a Yahoo! fellow at Georgetown University's Edmund A. Walsh School of Foreign Service Yahoo! fellow at Georgetown University's Edmund A. Walsh School of Foreign Service. His presentation sought to challenge a number of assumptions that are often made about the relationship between the web, nation states and democracy.

Assumption: It is much harder to censor online content than traditional media; effective censorship is impossible
Subverting content online results in less evidence and can be done with less visibility than the subversion of traditional media like newspapers. The same tools that in the West allow filtering content for child pornography can also be used effectively to filter political content in China and Russia. Some states are finding other creative ways of censoring content online; for example Saudi Arabia recently enlisted the help of 200 ‘flaggers' to create a version of You Tube that does not include content deemed to be offensive to the cultural and moral standards of the country.

Assumption: The growth of the internet will inevitably result in the decline of the nation state
In fact, most states, including authoritarian ones, are investing in techniques to use online tools to increase their own legitimacy and spread their favored ideology. A number of recent examples were cited to highlight this:

• China is paying web users to generate pro government content online. Dubbed the ‘50 cent party' (the amount users are paid for each positive comment) there are reported to be 280,000 active members
• Russia currently spends more money on propaganda than it does fighting unemployment. A good example is an online viral documentary (War 08.08.08) produced after last year's war with Georgia and supposedly made using footage from cell phones confiscated from Georgian soldiers. The film became a viral sensation and helped to promote the Kremlin's version of events
• Iranians are running blogging workshops in Qom seminaries to ensure that online discourse about religious matters doesn't get out of hand.

The internet also gives these regimes new powers to detect potential dissent earlier by monitoring blogs and forums. Using social networking sites, regimes can also glean how individuals are connected to one another and so uncover whole activist networks.

Enough connectivity combined with the availability of the right devices = democracy.
Web enthusiasts are prone to over-simplify matters, assuming that sufficient provision of internet technology in countries like Iran and China will automatically result in overthrowing of dictators and the ushering in of democracy. This ignores the fact that access to information is not the same thing as activism; that protests can now be organized more easily does not mean they will be. There remains a huge role for traditional civil society organizations in moving such countries towards democracy. Evgeny warns that we need to be wary of projecting our own obsessions onto this debate - citing the way many jumped on the use of Twitter in Iran recently. In reality it is difficult to link the use of Twitter with the planning of protests.