Institutions and Organizations
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Do new information technologies advance democratization?  Among the diverse countries with large Muslim communities, how do such technologies provide capacities and constraints on institutional change?  What are the ingredients of the modern recipe for democratic transition or democratic entrenchment?  Around the developing world, political leaders face a dilemma: the very information and communication technologies that boost economic fortunes also undermine power structures. Globally, one in ten internet users is a Muslim living in a populous Muslim community. In these countries, young people are developing their political identities-including a transnational Muslim identity-online. In countries where political parties are illegal, the internet is the only infrastructure for democratic discourse. And in countries with large Muslim communities, mobile phones and the internet are helping civil society build systems of political communication independent of the state and beyond easy manipulation by cultural or religious elites.  With evidence from fieldwork in Azerbaijan, Egypt, Tajikistan and Tanzania, and using the latest fuzzy-set statistical models, I demonstrate  that communications technologies have played a crucial role in advancing democracy in Muslim countries. Certainly, no democratic transition has occurred solely because of the internet. But, as I argue, no democratic transition can occur today without the internet. In the last 15 years, technology diffusion trends have contributed to clear political outcomes, and digital media have become a key ingredient in the modern recipe for democratization.

Philip N. Howard is associate professor of communication, information and international studies at the University of Washington.  His books include New Media Campaigns and the Managed Citizen (Cambridge, 2005) and The Digital Origins of Dictatorship and Democracy (Oxford, 2011).  Currently, he directs the NSF-funded Project on Information Technology and Political Islam.

Wallenberg Theater

Dr. Philip N. Howard Associate Professor of Information, Communication and International Studies Speaker University of Washington
Seminars
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Why are some governments better able to reform public service delivery than others? The increased availability of information and communication technologies marks an important opportunity for politicians to improve the quality of public services. However, state-level experiences with eGovernment in India display significant variations in the ability of governments to successfully adopt these technologies to provide benefits to citizens. Based on her studies of one-stop, computerized public service centers in sixteen Indian states, Jennifer will discuss the characteristics of states associated with differences in policy outcomes and present original survey evidence on the effects of technology-based reforms on the quality of public services.

Jennifer Bussell is an Assistant Professor of Public Affairs at the Lyndon B. Johnson School of Public Affairs at the University of Texas, Austin. She received a Ph.D. in Political Science from the University of California, Berkeley. Her research concerns the political economy of development and governance with an emphasis on the role of formal and informal institutions--such as federalism, coalition politics, and corruption--in shaping policy outcomes. She is particularly concerned with the politics of government technology adoption for the benefit of poor citizens in developing countries, with an emphasis on India.

Wallenberg Theater

Jennifer Bussell Assistant Professor of Public Affairs, Lyndon B. Johnson School of Public Affairs Speaker University of Texas, Austin
Seminars
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In famously beautiful and laconic prose, Jean- Jacques Rousseau presents us a forceful picture of a democratic society, in which we live together as free and equal, and our politics focuses on the common good. In Rousseau: Free Community of Equals Joshua Cohen explains how the values of freedom, equality, and community all work together as parts of the democratic ideal expressed in Rousseau's conception of the ‘society of the general will'. The book also explains Rousseau's anti-Augustinian and anti-Hobbesian idea that we are naturally good, shows why Rousseau thinks it is reasonable for us to endorse that idea, and discusses how our natural goodness might make a free community of equals possible for us. Cohen examines in detail Rousseau's picture of the institutions of a democratic society: why he emphasized the importance of political participation, how he argued against extreme inequalities, and what led him to embrace a civil religion as necessary for the society of the general will. This book provides an analytical and critical appraisal of Rousseau's political thought that, while frank about its limits, also explains its enduring power.

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Oxford University Press
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Joshua Cohen
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978-0-19-958150-4
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Milan Svolik is an Assistant Professor in the Department of Political Science at the University of Illinois at Urbana-Champaign. He received his Ph.D. in the Department of Political Science at the University of Chicago in 2006.

His current research is in two main areas: i) the politics of authoritarian regimes and ii) the politics of democratic transitions and consolidation. His broader research interests are in comparative and international politics, particularly the political economy of institutions, formal political theory, and statistical methodology.

His research on the politics of authoritarian regimes consists of a series of papers that investigate power-sharing, institutions, leader survival, and accountability in authoritarian regimes. He has also collected original data on leadership change in authoritarian regimes and data on coups d'état across regime types. He is currently incorporating this research into a book manuscript, provisionally entitled The Politics of Authoritarian Rule.

CO-SPONSORED BY COMPARATIVE POLITICS

Encina Ground Floor Conference Room

Milan Svolik Assistant Professor, Political Science Speaker University of Illinois at Urbana-Champaign
Seminars
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Susan Hyde is an Assistant Professor of Political Science and International Affairs at Yale University, where she is affiliated with the MacMillian Center and the Institute for Social and Policy Studies. She earned her Ph.D. from the University of California, San Diego in 2006, and has held fellowships at the Brookings Institution in Washington, D.C. and Princeton University's Niehaus Center for Globalization and Governance. Her research interests include international influences on domestic politics, elections in developing countries, international norm creation, election manipulation, and the use of natural and field experimental research methods. Her current research explores the effects of international democracy promotion efforts, and her research has been published in World Politics, Comparative Political Studies, Perspectives on Politics, the Journal of Politics. She has recently completed a book entitled The Pseudo-Democrat's Dilemma: Why Election Monitoring Became an International Norm.  She has served as an international observer with several organizations for elections in Albania, Indonesia, Nicaragua, Pakistan and Venezuela, and has worked for the Democracy Program at The Carter Center. She teaches courses on international organizations, democracy promotion, the global spread of elections, and the role of non-state actors in world politics.

 

CO-SPONSORED BY COMPARATIVE POLITICS

Encina Ground Floor Conference Room

Susan Hyde Assistant Professor Political Science and International Affairs Speaker Yale University
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The Program on Arab Reform and Democracy is pleased to announce its second annual conference on May 12-13, 2011.

This conference focuses on empowering political activism in the Arab world, and features scholars and activists discussing the achievements of and challenges facing political activists in Egypt, Tunisia, Yemen, Syria, Jordan, Lebanon, Morocco, Palestine, and Saudi Arabia.

 


From Political Activism to Democratic Change in the Arab World

Second Annual Conference of the

Program on Arab Reform and Democracy

Center on Democracy, Development, and the Rule of Law (CDDRL) atStanfordUniversity

May 12-13, 2011

BechtelConferenceCenter,StanfordUniversity

 

 

Thursday May 12, 2011

 

8:30-9:00 Welcome

 

9:00-9:45 Opening Speech

Activism in the Middle East: A Framework

Ellen Lust,YaleUniversity

 

9:45-10:15 Break

 

10:15-12:15 Tunisia and Egypt

Chair: Ellen Lust,YaleUniversity

 

Toward a Second Republic in Tunisia

Christopher Alexander,DavidsonCollege

 

Political Activism of Everyday Life: Lessons from the Tunisian Revolution

Nabiha Jerad,Tunisia

 

Factors Leading to the Egyptian Revolution; Where are We Now?

Ahmed Salah,Egypt

 

Discussant: Michele Dunne, Carnegie Endowment for International Peace

 

12:15-1:15 Lunch

 

1:15-3:15 The Gulf

Chair: Larry Diamond,StanfordUniversity

 

The 2011 Uprising in Bahrain and its Consequences on the Participative Institutions

Laurence Louër, SciencesPo

 

Activism in Bahrain and the Struggle for Reform

Maryam Al Khawaja,Bahrain Centre for Human Rights

 

Saudi Arabia: The Impossible Revolution?

Stéphane Lacroix, SciencesPo

 

Challenges to Realistic Political Reforms in Yemen

Munir Mawari,Yemen

 

3:15-3:45 Break

 

3:45-5:15 Syria and Lebanon

Chair: Lina Khatib,StanfordUniversity

 

Activism and the Orphan Reform in Lebanon.

Ziad Majed,AmericanUniversity ofParis

 

Syria from Political Activism to Popular Uprising: A Roadmap to Democracy

Radwan Ziadeh,GeorgeWashingtonUniversity

 

Discussant: Daniel Brumberg,GeorgetownUniversity

 

 

 

Friday May 13, 2011

 

9:00-10:30 Palestine

Chair: Khalil Barhoum,StanfordUniversity

 

Pretending Palestine is Normal

Nathan Brown,GeorgeWashingtonUniversity

 

Palestine: The Non-violent Popular Struggle for Freedom and the Future of Democracy

Mustafa Barghouti, MP,Palestine

 

10:30-11:00 Break

 

11:00-1:00 Jordan and Morocco

Chair: Hicham Ben Abdallah,StanfordUniversity

 

A Decade of Struggling Reform Efforts in Jordan: The Resilience of the Rentier System

Marwan Muasher, Carnegie Endowment for International Peace

 

Assessing Current Public Perceptions of Political Activism Development in Jordan

Amer Bani Amer,Al-HayatCenter for Civil Society Development

 

Morocco: Activist Revival vs. Autocratic Resilience

Ahmed Benchemsi,StanfordUniversity

 

 Discussant: Sean Yom,TempleUniversity

 

1:00-2:00 Lunch

 

2:00-4:00 Concluding Roundtable Discussion and Reflections

Chair: Larry Diamond,StanfordUniversity


 

Bechtel Conference Center

Lina Khatib Moderator

CDDRL
Stanford University
Encina Hall, C147
616 Jane Stanford Way
Stanford, CA 94305-6055

(650) 724-6448 (650) 723-1928
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Mosbacher Senior Fellow in Global Democracy at the Freeman Spogli Institute for International Studies
William L. Clayton Senior Fellow at the Hoover Institution
Professor, by courtesy, of Political Science and Sociology
diamond_encina_hall.png MA, PhD

Larry Diamond is the William L. Clayton Senior Fellow at the Hoover Institution, the Mosbacher Senior Fellow in Global Democracy at the Freeman Spogli Institute for International Studies (FSI), and a Bass University Fellow in Undergraduate Education at Stanford University. He is also professor by courtesy of Political Science and Sociology at Stanford, where he lectures and teaches courses on democracy (including an online course on EdX). At the Hoover Institution, he co-leads the Project on Taiwan in the Indo-Pacific Region and participates in the Project on the U.S., China, and the World. At FSI, he is among the core faculty of the Center on Democracy, Development and the Rule of Law, which he directed for six and a half years. He leads FSI’s Israel Studies Program and is a member of the Program on Arab Reform and Development. He also co-leads the Global Digital Policy Incubator, based at FSI’s Cyber Policy Center. He served for 32 years as founding co-editor of the Journal of Democracy.

Diamond’s research focuses on global trends affecting freedom and democracy and on U.S. and international policies to defend and advance democracy. His book, Ill Winds: Saving Democracy from Russian Rage, Chinese Ambition, and American Complacency, analyzes the challenges confronting liberal democracy in the United States and around the world at this potential “hinge in history,” and offers an agenda for strengthening and defending democracy at home and abroad.  A paperback edition with a new preface was released by Penguin in April 2020. His other books include: In Search of Democracy (2016), The Spirit of Democracy (2008), Developing Democracy: Toward Consolidation (1999), Promoting Democracy in the 1990s (1995), and Class, Ethnicity, and Democracy in Nigeria (1989). He has edited or coedited more than fifty books, including China’s Influence and American Interests (2019, with Orville Schell), Silicon Triangle: The United States, China, Taiwan the Global Semiconductor Security (2023, with James O. Ellis Jr. and Orville Schell), and The Troubling State of India’s Democracy (2024, with Sumit Ganguly and Dinsha Mistree).

During 2002–03, Diamond served as a consultant to the US Agency for International Development (USAID) and was a contributing author of its report, Foreign Aid in the National Interest. He has advised and lectured to universities and think tanks around the world, and to the World Bank, the United Nations, the State Department, and other organizations dealing with governance and development. During the first three months of 2004, Diamond served as a senior adviser on governance to the Coalition Provisional Authority in Baghdad. His 2005 book, Squandered Victory: The American Occupation and the Bungled Effort to Bring Democracy to Iraq, was one of the first books to critically analyze America's postwar engagement in Iraq.

Among Diamond’s other edited books are Democracy in Decline?; Democratization and Authoritarianism in the Arab WorldWill China Democratize?; and Liberation Technology: Social Media and the Struggle for Democracy, all edited with Marc F. Plattner; and Politics and Culture in Contemporary Iran, with Abbas Milani. With Juan J. Linz and Seymour Martin Lipset, he edited the series, Democracy in Developing Countries, which helped to shape a new generation of comparative study of democratic development.

Download full-resolution headshot; photo credit: Rod Searcey.

Former Director of the Center on Democracy, Development and the Rule of Law
Faculty Chair, Jan Koum Israel Studies Program
Date Label
Larry Diamond Moderator

CDDRL
Stanford University
Encina Hall
616 Serra Street
Stanford, CA 94305-6055

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Consulting Professor
Ben_Abdallah.jpg MA

Hicham Ben Abdallah received his B.A. in Politics in 1985 from Princeton University, and his M.A. in Political Science from Stanford in 1997. His interest is in the politics of the transition from authoritarianism to democracy.

He has lectured in numerous universities and think tanks in North America and Europe. His work for the advancement of peace and conflict resolution has brought him to Kosovo as a special Assistant to Bernard Kouchner, and to Nigeria and Palestine as an election observer with the Carter Center. He has published in journals such Le Monde,  Le Monde Diplomatique,Pouvoirs, Le Debat, The Journal of Democracy, The New York Times, El Pais, and El Quds.

In 2010 he has founded the Moulay Hicham Foundation which conducts social science research on the MENA region. He is also an entrepreneur with interests in agriculture, real estate, and renewable energies. His company, Al Tayyar Energy, has a number of clean energy projects in Asia and Europe. 

Hicham Ben Abdallah Moderator
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Symposium Outline

Ten years after President Bush attempted to reduce U.S. involvement in statebuilding, America and its allies are more heavily involved in it than ever before.  There simply are no viable alternatives to stabilizing fragile states. And yet the tremendous sacrifices we make to rebuild states too often produce regimes where corruption and other abuses of power prevail. In turn these undermine the legitimacy of the regimes and render stability ever more elusive.

The international community may share responsibility for creating this accountability gap. In Afghanistan, the rush to build up the power of the government and to respect its sovereignty have weakened constraints that would subject that power to the will of the Afghan people.

Amid struggles over flawed elections and corruption these past two years, practitioners on the ground have experimented with new approaches to close the accountability gap in Afghanistan. NATO military approaches to governance-led operations have been matched by parallel civilian efforts to work from the bottom-up in engaging Afghan communities and helping them seek solutions through the nascent institutions of the Afghan government. 

These efforts face an uphill challenge, but represent the best hope for closing an accountability gap that threatens all statebuilding efforts. This symposium at Stanford University will bring together practitioners and experts to share experiences and explore options to improve the contemporary practice of statebuilding.

Organizers

The symposium will be hosted by Larry Diamond, Director of the Center on Democracy, Development and the Rule of Law. Founded in 2002, CDDRL engages in research, training, and teaching, organizing policy dialogues aimed at increasing public understanding of governance and political development. In addition, CDDRL collaborates with scholars, policymakers, and practitioners around the world to advance collective knowledge about the linkages between democracy, sustainable economic development, human rights, and the rule of law.

The research team supporting the symposium is led by Ben Rowswell, a Visiting Scholar who is in residence at CDDRL during the 2010-2011 academic year to carry out the project entitled, Promoting Popular Sovereignty in Statebuilding. Rowswell is a Canadian diplomat on leave, who has recently served both as Director of the Kandahar Provincial Reconstruction Team and as Deputy Head of Mission for the Canadian Embassy in Kabul.  Promoting Popular Sovereignty in Statebuilding and the associated symposium have been made possible by a generous contribution from the Global Peace and Security Fund of Canada's Department of Foreign Affairs and International Trade.

Bechtel Conference Center

CDDRL
Stanford University
Encina Hall, C147
616 Jane Stanford Way
Stanford, CA 94305-6055

(650) 724-6448 (650) 723-1928
0
Mosbacher Senior Fellow in Global Democracy at the Freeman Spogli Institute for International Studies
William L. Clayton Senior Fellow at the Hoover Institution
Professor, by courtesy, of Political Science and Sociology
diamond_encina_hall.png MA, PhD

Larry Diamond is the William L. Clayton Senior Fellow at the Hoover Institution, the Mosbacher Senior Fellow in Global Democracy at the Freeman Spogli Institute for International Studies (FSI), and a Bass University Fellow in Undergraduate Education at Stanford University. He is also professor by courtesy of Political Science and Sociology at Stanford, where he lectures and teaches courses on democracy (including an online course on EdX). At the Hoover Institution, he co-leads the Project on Taiwan in the Indo-Pacific Region and participates in the Project on the U.S., China, and the World. At FSI, he is among the core faculty of the Center on Democracy, Development and the Rule of Law, which he directed for six and a half years. He leads FSI’s Israel Studies Program and is a member of the Program on Arab Reform and Development. He also co-leads the Global Digital Policy Incubator, based at FSI’s Cyber Policy Center. He served for 32 years as founding co-editor of the Journal of Democracy.

Diamond’s research focuses on global trends affecting freedom and democracy and on U.S. and international policies to defend and advance democracy. His book, Ill Winds: Saving Democracy from Russian Rage, Chinese Ambition, and American Complacency, analyzes the challenges confronting liberal democracy in the United States and around the world at this potential “hinge in history,” and offers an agenda for strengthening and defending democracy at home and abroad.  A paperback edition with a new preface was released by Penguin in April 2020. His other books include: In Search of Democracy (2016), The Spirit of Democracy (2008), Developing Democracy: Toward Consolidation (1999), Promoting Democracy in the 1990s (1995), and Class, Ethnicity, and Democracy in Nigeria (1989). He has edited or coedited more than fifty books, including China’s Influence and American Interests (2019, with Orville Schell), Silicon Triangle: The United States, China, Taiwan the Global Semiconductor Security (2023, with James O. Ellis Jr. and Orville Schell), and The Troubling State of India’s Democracy (2024, with Sumit Ganguly and Dinsha Mistree).

During 2002–03, Diamond served as a consultant to the US Agency for International Development (USAID) and was a contributing author of its report, Foreign Aid in the National Interest. He has advised and lectured to universities and think tanks around the world, and to the World Bank, the United Nations, the State Department, and other organizations dealing with governance and development. During the first three months of 2004, Diamond served as a senior adviser on governance to the Coalition Provisional Authority in Baghdad. His 2005 book, Squandered Victory: The American Occupation and the Bungled Effort to Bring Democracy to Iraq, was one of the first books to critically analyze America's postwar engagement in Iraq.

Among Diamond’s other edited books are Democracy in Decline?; Democratization and Authoritarianism in the Arab WorldWill China Democratize?; and Liberation Technology: Social Media and the Struggle for Democracy, all edited with Marc F. Plattner; and Politics and Culture in Contemporary Iran, with Abbas Milani. With Juan J. Linz and Seymour Martin Lipset, he edited the series, Democracy in Developing Countries, which helped to shape a new generation of comparative study of democratic development.

Download full-resolution headshot; photo credit: Rod Searcey.

Former Director of the Center on Democracy, Development and the Rule of Law
Faculty Chair, Jan Koum Israel Studies Program
Date Label
Larry Diamond Director CDDRL Speaker Stanford University

Encina Hall
616 Serra Street
Stanford, CA 94305

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CDDRL Visiting Scholar 2010-11
Rowswell_pic.jpg

Ben Rowswell is a Canadian diplomat with a specialization in statebuilding and stabilization. As Representative of Canada in Kandahar from 2009 to 2010 he directed the Kandahar Provincial Reconstruction Team, leading a team of more than 100 American and Canadian diplomats, aid workers, civilian police and other experts in strengthening the provincial government at the heart of the Afghan conflict. Having served before that as Deputy Head of Mission in Kabul, Rowswell brings a practitioner's knowledge of Afghanistan and of statebuilding in general to the CDDRL.

His previous conflict experience includes two years as Canada's Chargé d'Affaires in Iraq between 2003 and 2005, and with the UN in Somalia in 1993. He has also served at the Canadian embassy in Egypt and the Permanent Mission to the UN, and as a foreign policy advisor to the federal Cabinet in Ottawa. An alumnus of the National Democratic Institute, he founded the Democracy Unit of the Canadian foreign ministry.

Rowswell is a Senior Associate of the Center for Strategic and International Studies and the co-editor of "Iraq: Preventing a New Generation of Conflict" (2007). He studied international relations at Oxford and at Georgetown University's School of Foreign Service.

Ben Rowswell Visiting Scholar, CDDRL Panelist Stanford University
Ashraf Ghani Former Afghan Minister of Finance and Presidential Candidate Keynote Speaker
Ambassador Ronald Neumann US Ambassador to Afghanistan 2005-2007 Panelist

Encina Hall, C148
616 Jane Stanford Way
Stanford, CA 94305

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Olivier Nomellini Senior Fellow at the Freeman Spogli Institute for International Studies
Director of the Ford Dorsey Master's in International Policy
Research Affiliate at The Europe Center
Professor by Courtesy, Department of Political Science
yff-2021-14290_6500x4500_square.jpg

Francis Fukuyama is the Olivier Nomellini Senior Fellow at Stanford University's Freeman Spogli Institute for International Studies (FSI), and a faculty member of FSI's Center on Democracy, Development and the Rule of Law (CDDRL). He is also Director of Stanford's Ford Dorsey Master's in International Policy, and a professor (by courtesy) of Political Science.

Dr. Fukuyama has written widely on issues in development and international politics. His 1992 book, The End of History and the Last Man, has appeared in over twenty foreign editions. His book In the Realm of the Last Man: A Memoir will be published in fall 2026.

Francis Fukuyama received his B.A. from Cornell University in classics, and his Ph.D. from Harvard in Political Science. He was a member of the Political Science Department of the RAND Corporation, and of the Policy Planning Staff of the US Department of State. From 1996-2000 he was Omer L. and Nancy Hirst Professor of Public Policy at the School of Public Policy at George Mason University, and from 2001-2010 he was Bernard L. Schwartz Professor of International Political Economy at the Paul H. Nitze School of Advanced International Studies, Johns Hopkins University. He served as a member of the President’s Council on Bioethics from 2001-2004. He is editor-in-chief of American Purpose, an online journal.

Dr. Fukuyama holds honorary doctorates from Connecticut College, Doane College, Doshisha University (Japan), Kansai University (Japan), Aarhus University (Denmark), the Pardee Rand Graduate School, and Adam Mickiewicz University (Poland). He is a non-resident fellow at the Carnegie Endowment for International Peace. He is a member of the Board of Trustees of the Rand Corporation, the Board of Trustees of Freedom House, and the Board of the Volcker Alliance. He is a fellow of the National Academy for Public Administration, a member of the American Political Science Association, and of the Council on Foreign Relations. He is married to Laura Holmgren and has three children.

(October 2025)

CV
Date Label
Francis Fukuyama Olivier Nominelli Fellow, CDDRL Moderator Stanford University
Ambassador Said Jawad Afghan Ambassador to US 2003-2010 Panelist
Erik Jensen Co-Director Rule of Law Program Moderator Stanford Law School
Shuvaloy Majumdar Former Country Director for Afghanistan, International Republican Institute Panelist
Tom Fingar Oksenberg/Rohlen Distinguished Fellow Moderator Freeman Spogli Institute, Stanford
Stephen Stedman Senior Fellow, FSI Speaker Stanford University
Roland Paris Director Panelist Centre for International Policy Studies, University of Ottawa
Major General Nick Carter Commander, ISAF Regional Command South (2009-10) Panelist UK Ministry of Defence
Joanne Trotter Panelist Aga Khan Development Network
Elissa Golberg Director-General, Stabilization and Reconstruction Task Force Moderator Canadian Department of Foreign Affairs and International Trade
Grant Kippen Former Chair Panelist Electoral Complaints Commission of Afghanistan
Gerard Russell Former UNAMA Political Officer Panelist
Michael Semple Carr Center for Human Rights Panelist Harvard University
Tarek Ghani Panelist University of California, Berkeley
Ambassador Jawad Ludin Former Afghan Ambassador to Canada, 2009-10 Panelist
Andrew Wilder Panelist US Institute for Peace
Minna Jarvenpaa Former Political Officer Panelist UNAMA
Farhaan Ladhani Director of Strategic Communications Panelist Kandahar Provincal Reconstruction Team, 2009-2010
James Traube Contributing Writer Speaker New York Times Magazine
Symposiums
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As human rights education (HRE) becomes a more common feature of international policy discussions, national textbook reforms, and grassroots educational strategies worldwide, greater clarity about what HRE is, does, and means is needed. This presentation reviews existing definitions and models of HRE and offers a case study of one non-governmental organization's (NGO) approach to school-based instruction in India.  Specifically, findings are presented on how household-, school-, and community-level factors mediated students' understandings of HRE.  Data suggest that a variety of factors at the three levels contribute to the HRE program's successful implementation in government schools serving marginalized students (where most NGO programs are in operation in India today).

Professor Monisha Bajaj has been a faculty member in the Department of International and Transcultural Studies at Teachers College, Columbia University since 2005. She teaches in the Programs in International and Comparative Education and advises students in the concentrations of peace education, international humanitarian issues in education, and African education. Her interests are in the areas of comparative and international education, peace and human rights education, the politics of education, social inequalities, critical pedagogy, and curriculum development in the U.S. and abroad. She has focused on research and programmatic work in sub-Saharan Africa, South Asia, Latin America & the Caribbean, and the United States.

Prof. Bajaj received her Ed.D. at Teachers College, Columbia University in International Educational Development, and her M.A. in Latin American Studies and B.A. in Sociology at Stanford University. She has previously worked in the field of human rights and developed a teacher training manual on human rights education for UNESCO while studying as a Fulbright scholar in the Dominican Republic.  She has also consulted on curriculum development issues, particularly related to the incorporation of peace education, human rights, and sustainable development, for non-profit educational service providers in New York City and inter-governmental organizations, such as UNICEF.  Her professional work focuses on examining possibilities for formal and non-formal education to influence social change.

Support for Prof. Bajaj's visit comes from the Charles F. Riddell Fund, administered by the Office of Residential Education, Stanford University.

Co-sponsors for this event are the Bechtel International Center; the Center for Ethics in Society; the Center for South Asia; the Education and Society Theme (EAST) House; the International Comparative Education Program of the Stanford University School of Education; and the Program on Human Rights at the Center on Democracy, Development, and the Rule of Law.

CERAS 204

Monisha Bajaj Professor Speaker Department of International and Transcultural Studies, Columbia University
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Nathan Eagle, Founder and CEO of txteagle spoke at the weekly Liberation Technology Seminar Series on Dececember 2, 2010 about mobile phone usage in the developing world.

Although txteagle began in 2007 as a purely academic project, the current goal of the company and of its founder and CEO, Nathan Eagle, is to give one billion people a five percent raise. In his presentation, Eagle described the context for which txteagle was designed, how the company's focus has evolved over the past three years, and what steps the company is taking to move closer to achieving this goal in the future.

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Eagle began by offering some background information to explain the initial impetus behind txteagle. Today, about 63% of global mobile phone usage takes place in the developing world, making airtime usage in emerging markets worth about $200 billion a year. Mobile phone users at the so-called "Base of the Pyramid" typically spend 10% of their income on mobile phone airtime. Through his experience living in emerging markets and teaching mobile application development in universities across sub-Saharan Africa, Eagle began to see that a significant opportunity space existed to reduce the cost of airtime for people at the base of the pyramid, in effect giving these people a raise.

Mobile applications developed as a part of MIT's Entrepreneurial Research on Programming and Research on Mobiles (EPROM) project offered some insights into the potential of mobile-based tools. In Rwanda, where electricity is a prepaid service, one of Eagle's former students quickly cornered a significant share of the market by creating scratch cards for crediting one's electricity bill via mobile phone. In Eastern Kenya, a program called SMS Blood Bank was created to enable real time monitoring of blood supplies at local district hospitals in Eastern Kenya. Although SMS reporting of low blood levels resolved the huge amount of latency in the system of local district hospitals (where responses to dips in supply had typically taken up to 4 weeks), the price of reporting blood levels via SMS represented a pay cut for local nurses; despite nurses' initial enthusiasm, SMS reporting tapered off within weeks. When the idea of sending about 10 cents of airtime to compensate nurses for each SMS report of blood level data proved a success, the model behind txteagle was born.

Designed as a means to monetize people's downtime, txteagle has grown rapidly through partnerships with over 220 mobile operators in about 80 countries around the world. In turn for helping these operators analyze their customer data, txteagle has gained access to about 2.1 billion mobile subscribers. Partnering with txteagle is a winning proposition for mobile operators, since the airtime compensation mobile subscribers receive from txteagle improves operators' Average Revenue per User (ARPU), a statistic that had been plummeting as more and more poor people became mobile phone users. By enabling people to carry out work via web browsers or SMS and compensating them via mobile money or airtime, txteagle has become a market leader at efficiently gathering data in the developing world.

Since txteagle was first created, the company has attempted to move from an outsourcing/back-office model to an emphasis on work that leverages a person's unique local knowledge and information. Typically outsourced tasks such as forms processing, audio transcription, inventory management, data cleaning, tagging, and internet search, tend to be less rewarding to the worker. By focusing on local data instead, txteagle enables unprecedented insight into emerging markets, all while optimizing engagement with local customers. Typical tasks include: maps and directions, local market prices and businesses, survey research and polling, and other forms of local knowledge gathering.

One of txteagle's central initiatives, GroundTruth, leverages this local knowledge-based model to carry out better market research. Today, global brands are already spending about $125 billion annually in emerging markets to engage the "next billion," but they typically carry out this research in a sub-optimal way. Through the txteagle platform, Eagle suggests, brands and organizations can use advertising money to design better products and services, conduct market research, and carry out brand engagement. Recent success cases include the use of txteagle to help a program of the United Nations to reach survey respondents directly and to enable the World Bank to obtain better local market price data at lower cost. 

Although txteagle's rapid growth and early successes have been encouraging, the company has ambitious goals for the next two years. The company began by focusing on outside sales through its GroundTruth market research program. Next year, the company  hopes to generate syndicated data and ultimately to create a self-source platform enabling anyone to conduct their own population-level surveys.  By continuing to focus on improving the quality of both their data and workers over time, txteagle aims to have an even greater positive impact on the incomes of the hundreds of millions of mobile phone users at the base of the pyramid.

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